Beyond Strategic Control: Applying the BSC to a Religious Organization

Kaplan and Norton have provided a framework to link control to an organization’s vision-the balanced scorecard. This approach provides measures in four areas: (1) Customer, (2) Internal Business, (3) Innovation and Learning and (4) Financial. This article provides a starting point in adapting this method to a church by looking at four measurement perspectives: (1) Members/Attenders, (2) Internal Ministry Processes, (3) Ministering, and (4) Innovation and Learning. An example is then developed using a church’s mission and vision.

via Beyond Strategic Control: Applying the Balanced Scorecard to a Religious Organization – Journal of Nonprofit & Public Sector Marketing.

The Customer – Using Balanced Scorecard in the church

Random thoughts about Balanced Scorecard in the church.

(Added 5/17/2011: My STM thesis, Ecclesiology and Evaluation written at Trinity Lutheran Seminary in Columbus, Ohio addresses the Balanced Scorecard in the Church based on a certain Ecclesiology that is formed in the text of the thesis. The thesis is accessible here: http://www.tren.com/e-docs/search.cfm?p035-0113.)

Continue reading The Customer – Using Balanced Scorecard in the church

BSC for Church

Is it possible to use BSC to evaluate life in a congregation and stay at the same time strong in the Lutheran understanding of Church?

To figure it out I would need to look at various Theologies about the nature of the Church. Attempt to compare and contrast them and spell out a usable Ecclesiology for the beginning of 21st Century. I will then address contemporary leadership theories and evaluate whether the one I chose to look at are helpful in building up a church based on the Ecclesiology I spelled out in the first part.

Looking at BSC and Ecclesiology.

  • I need to look at Polity vs/or/and Theology.
  • Using BSC in a Lutheran Congregation
  • Using BSC in Church